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Jonas Sports Announcements

Jonas Sports - Share Your 2026/27 Kit Launch Plans With Us
As we enter the upcoming kit launch period for our retail customers, we’re here to support you every step of the way and help ensure a smooth and successful launch.
To help us prepare and provide the best possible support, please share details of your upcoming kit launches using the link below.
Please include only launch dates and times where you expect high volumes of web traffic, typically aligned with your first major customer communication.

New for 2026: Complimentary System Check
This year, we’re introducing a complimentary setup review (1 per customer) to help ensure your product setup is fully optimized ahead of launch.
This includes:
  • Review of your completed product setup
  • Personalisation configuration checks
  • Font and mapping validation
  • General readiness assessment to reduce risk at launch
Please note this session is designed only to review your completed setup. If you need any dedicated time towards your Kit Launch then speak to your Account Manager about our Kit Launch Managed Service where our projects team will act as an extension of your team with setup and go live assistance.


Support Guidance - Using ACE to Raise Support Queries
We have included instructional videos below to support your teams with:
  • Raising or Progressing cases using ACE -  Video

To raise a support case using the new support portal, you will first need to log in.

Once logged in, access the Jonas Sports ACE (Always-on Customer Experience) support assistant, located in the bottom right-hand corner of the screen, identified by the Jonas Sports logo.


 

Within ACE, you will be able to:

  • View relevant knowledge base articles

  • Check/progress your current open tickets

  • Start a new conversation with our support assistant

To raise a query, simply start a conversation and follow the on-screen prompts.

You will be guided through a series of steps depending on your query type:

  • Support queries will require you to answer a number of multiple-choice questions and provide details about your issue. ACE will first attempt to resolve your query. If required, it will then guide you through logging a support case.

  • Sales queries will be passed directly to our sales team for follow-up and will not be logged on the support portal.

If a support case needs to be raised, you will be asked to:

  • Provide details of your query

  • Select the relevant product / module.

  • Enter a clear summary of your query as the subject line

 Please note: if your query is resolved within ACE, a support case will not be created on the portal.

 




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