A35 PED - Offline Payment Functionality

A35 PED - Offline Payment Functionality

In the event of no network being instore, the A35 terminals will still function up to the pre-agreed floor limit.

The terminals default setting are to operate in 'Weblink' mode which allows communication via network to the POS software therefore if the network is not available then the terminals will need re-configuring in order. See below steps on how to change the terminal's operating mode.

Reconfiguration

On the PED Terminal

  1. Click the top right to bring up the hidden menu.
  2. Click Exit
  3. This should bring you to a Menu page
  4. Click Payments
  5. Enter the user credentials
    • 1234 for the standard user (no refunds or Customer Not Present)
    • 4321 for the supervisor user (refunds and Customer Not Present)
  6. Once logged in you can enter the transaction amount.
  7. When the customer taps their card, initially the PED will say Comms Error but then a prompt for Deferred Auth will show. The cashier then confirms this by pressing Yes. This confirms that the club are happy to take the transaction without authorising with the customer's bank.
    • If the amount is above the pre-agreed floor limit, the transaction will decline and cannot be completed. This is up to the store's discretion if they want to split the transaction into smaller payments.
  8. To switch users, press the menu looking icon (3 horizontal lines) where you can find the logout buttons.
  9. To switch functionality, if you go into the same menu as above, click exit then you should return to the starting menu. Then press the top right to access the hidden menu where you should see the option for Weblink. This will return the terminal back to usual functionality.

On the POS

Firstly, if the network is not available then the tills will go into Emergency Mode.

Secondly, the general functionality will remain however during offline mode a different payment method will need to be selected during the transaction. Instead of usual the Card method, select the 'Manual Card' payment method which will prompt a value amount.

Once that method is selected, the cashier should move to the PED to enter the amount manually to take the payment. Cashier then follows steps 6 and 7 above.

Once the payment is taken, the cashier then puts the transaction value into the amount prompted by the Manual Card payment method which then completes the transaction and prints off the receipt.

When the network becomes available, the till will exit Emergency Mode and the till can be used as usual.

Reporting

With no network, there will be no reporting into our back office or within OCC Payment Portal until the network becomes available.

Till transactions will then poll up to our back office. Payments will then show within the OCC portal, the only difference will be that there is no data within the Reference field (usually this shows branch, till and transaction number).

  • When looking at the History on the devices, you can clearly see the transactions are labelled as deferred and are stored, waiting for comms to be re-established:




  • Once comms were re-established, the transactions were immediately uploaded to the DNA Payments gateway:

On-Device



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