Order Held Due To Payment Difference

Order Held Due To Payment Difference

The order has been held with a Query stating "This order has been held due to Payment Difference".





First navigate to:
1. Customer Ordering

2. Pending Payments

3. Then find the order, and Mark As Settled - provided you are happy you have received payment.

You will need to check what was paid, if you do not access to check this then raise a ticket so this can be checked. 

You will then be able to release the order as normal.

Any orders that enter 'pending' status prior is due to not receiving notification  of the payment being settled.  After payment is taken, if the communication to card holders company (master card for example, paypal etc) is unsuccessful for any reason the order will enter a pending state. 

The 'Order held due to payment difference' is normally prompted if there part of the payment has not pulled through - gift card or loyalty payment. 


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