Customer Order Despatch Confirmation
Once the order has been picked and packed you will need to update it as despatched.
Special Note:
Once you update the order the stock is updated and the customer is sent an email with the despatch details.
Enter the order number of the order you wish to despatch and press update or select the “Pick Despatches from a List†option
If you select despatch
from a list then all the orders currently in picking will be displayed on the
screen for you to select from.
The oldest order is at the top of the screen. Select the order you wish to despatch by clicking on the order number.
You can change the despatch method and enter the number of boxes that the order is being packed into.
Check the quantity of items that have been packed against the quantities shown on screen and change any as required. Press Update as Despatched.
An automatic email is sent to the customer showing the items being despatched and any items still outstanding on the orders are marked as To Follow.
Press Remove Delivery from Pick if you do not want to despatch this order, this will set all the order lines to Held from Despatch.
Warning any lines you remove from a delivery will require
releasing by the Hold/Release program before they will come out on a picking
run.
Qty Picked Different to Ordered
If the qty picked is different to the qty requested then after changing the quantities and pressing Update as Despatched you will need to reprint the delivery note so that it reflects the changes.
Related Articles
Despatch with Barcode Scanners
Setup Before you can begin scanning orders you must ensure the settings are enabled as follows. From the main menu go the File Maintenance and then to System Configuration. Click on the Warehouse tab. You must set Scan Items When Despatching Orders ...Add functionality to manually despatch orders
This is an option that clubs can add and remove yourselves. To add the option, please go to Delivery Options Maintenance in Customer Order Setup. Select Areas Go into the relevant service you need to update by clicking change When in the Delivery ...Customer Order Picking Note Printing
Customer Order Picking Note Printing To print the released orders select Picking Note Printing from the Order Despatching Menu. The screen above will be shown, there are options in this program to allow you to specify the orders you want to print or ...Customer Order Despatch Error
When despatching order,an error is showing: -The Specified printer name "XXXX" does not exist or is not installed in this machine. -Customer Order Despatch Error -Setting up automatic Order Despatch printing -Printer error If you're getting the above ...How Do I Approve A Purchase Order?
Approving the Purchase Order Select the Purchase Order Approval program Before Purchase Orders can be printed or emailed to the Supplier, they must be approved on the system. For a purchase order to be mailed to a supplier, the supplier must have the ...