Customer Order Despatch Error
When despatching order,an error is showing:
-The Specified printer name "XXXX" does not exist or is not installed in this machine.
-Customer Order Despatch Error
-Setting up automatic Order Despatch printing
-Printer error
If you're getting the above error message, the default printer's name is mismatched to the one configured in Back Office and will be unable to automatically print.
1. Navigate To Customer Order Set Up
2. Select Carrier File Maintenance
3. From the drop down menu, select the appropriate courier (if Royal Mail you want to select Intersoft instead)
4. There is a free text field for Default Label Printer
You need to ensure that this field matches exactly to what you have configured in Windows.
1. Press the start menu or Windows key
2. Begin typing 'printers' and you should be presented with an option to select Printers & Scanners
3. Select the printer you want to be label printing from and click Manage
4. Select Printer Properties
This will show you the exact printer name. Ensure it matched what is configured in Back Office including spaces and punctuation. Also ensure that the printer is set to the Default Printer in Windows.
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