Amex Pay With Bank Transfer (PWBT) Process

Amex Pay With Bank Transfer (PWBT) Process


Refunding Orders Made via Amex Pay with Bank Transfer


To process refunds for Amex Pay with Bank Transfer (PWBT) orders, follow these steps:


  1. Open the ‘PWBT Account Report’ program, located under the ‘Accounts’ tab.

    • Ensure the employee running the report has the required access privileges.


  2. The report lists all cancellations and returns for Amex PWBT transactions within the selected dates.

    • When run, it uses the transaction ID to request bank details from Amex.

    • If bank details do not appear, contact Amex for assistance.


  3. Run this report regularly and submit it to Amex for refund processing.

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