Automated Auction Emails - Standard Text Templates

Automated Auction Emails - Standard Text Templates

This text is to be input within 'Customer Order Setup' > 'Web Pages and Email Text' > Web Text tab - Scroll down to the bottom to identify the auction text editor boxes.



NOTE: These are standard text templates, please review before going live with an auction.





Auction Text ( Bid Placed ):

Hi [CUSTOMER_NAME],

Thank you for placing a bid on [PRODUCT_TITLE], this is your confirmation that your bid of [CURRENT_BID] has been accepted. The system will automatically place bids on your behalf in increments of £X until your maximum bid of [MAX_BID] is exceeded.

If you are outbid by another bidder we will update you.

To keep an eye on the auction of [PRODUCT_TITLE] please click this link 

[PRODUCT_LINK]

[PRODUCT_IMG]

Good Luck in the Auction!


Auction Text ( Outbid ):

Hi [CUSTOMER_NAME]

You have been outbid!!

Your maximum bid of [MAX_BID] on [PRODUCT_TITLE] has been beaten by someone else, The current bid amount is [CURRENT_BID]

To bid again on the auction of [PRODUCT_TITLE] please click this link [PRODUCT_LINK]

[PRODUCT_IMG]

Good Luck in the Auction!


Auction Text (To Notify Winner):

Congratulations [CUSTOMER_NAME]!!!

You have won the auction of [PRODUCT_TITLE] with your bid of [MAX_BID]

As soon as you are ready to pay for [PRODUCT_TITLE], please log in to the account you used to place your bid. You will be able to add [PRODUCT_TITLE] to the basket along with any other items you may wish to purchase and checkout as usual.

Once again thank you for taking part in the auction of [PRODUCT_TITLE] and congratulations on your win, please click this link [PRODUCT_LINK] to go straight to the auction item to add to your basket

[PRODUCT_IMG]

You have X days to complete the payment for [PRODUCT_TITLE], if payment is not received within X days the item will be offered to the next highest bidder.



Auction Text ( To Notify Auction Ended and Not won the item):

Hi [CUSTOMER_NAME]

Unfortunately, you didn’t win the auction for [PRODUCT_TITLE], however there is still a chance it could be yours! If the winning bidder fails to complete the payment you may still be offered [PRODUCT_TITLE] later, so keep an eye on your emails from us.

Your maximum bid of [CURRENT_BID] on [PRODUCT_TITLE] has been beaten by someone else, The final bid amount is [MAX_BID]

Keep an eye on our Auction page for future auctions.

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