Product not available despite being in stock

Product not available despite being in stock

If you encounter an issue i.e., The product is not shown on the web, while it's available across other branches. 

So first you need to confirm that this product despatching option is limited to a single branch or across all branches.

How to check?

1. Navigate to  Stock Amendment under Stock 

<Search for product using SID, name > and then SELECT



2. The new window will be open, Scroll down and search for Specific Despatching Branch 



If you think this product stock should be checked across all branches, then it should be None, and if it is already selected then simply click on Apply Changes button






You may encounter an issue that products are available when you search but after clicking it gives a 404 - Page not found error. To resolve this follow the below steps.

1. Visit Customer Order Setup > Catalogue File Maintenance





2. Search for Product using Catalogue Code








Here enter catalogue, SID, or product name for search. Here for demo i am passing SID. 


3. Then new window will be open, Select Maintain Web Description





There should be some page URL. 






Just press the update button at the bottom of the page.




PRO TIP:
On the catalogue maintenance page, you will see the button like this.

It tells you when this product's web-related changes (stock) last updated, it automatically runs at some point every day. so it's best practice to click the Update and Rub Web Job button if you have done any catalogue changes and don't want to wait for the auto updation script. Once you have clicked, the changes should be reflected soon. 



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