Reasons Maintenance

Reasons Maintenance

Reasons Maintenance covers several reasons for processes taking place. These can be sales and refunds, discounts, customer groups etc. 

The program can be found under File Maintenance:





To make changes to the different options you need to locate the reason type:




Return Reasons


To update or add a new reason option in Returning items

Select Sale and Returns in the drop down menu for Reason Type and search




If you require updating a current option then you just need to select change and update as required.

If you need to create a new option then select Click New. 

The below option will come up, just add the reason description and insert. 



For the lost in post reason or any option you create where you do not want a returns movement please tick this. 

Please remember that all 'faulty stock' is moved to the faulty branch unless this box is ticked. 



Till Transaction Discounts


You can update or create new till transaction discounts.

Select Till Transaction Discounts in the drop down on Reason Type - search




The current options will show. If there is more than one page you will see a next page option to click.




The option can be updated by selecting change or you can click create new.

If you want to create new then a basic setup would be as follows:



Click Insert and the discount will be added.  Details should be on the till after 15 mins and the till app may require a reboot.


Customer Groups



Create New


Add a relevant Reason Description and discount if applicable click on Insert

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