Alvio Guide

Alvio Guide

Table of Contents

  • Who are Alvio?

  • How Does it Work?

  • Setup and Configuration

  • Reporting

  • FAQ


Who Are Alvio?


Alvio is a peer to peer eCommerce Partner Platform. 
Alvio's integration with the Jonas platform enables clubs to collaborate with a wide range of suppliers and brands to increase fan engagement and revenue. 


More Profit & Less Risk for the club
Increase in basket values
Zero capital expenditure and stockholding
Zero overstock 


Greater Fan Engagement
No links off to external sites and giving away your valuable fan data. 
Greater product diversity & cultural relevance
Increased conversion rates, by selling through the club checkout



More information can be found below. 



How Does it Work?


Products are created through integration. Once the products are added to the website, released orders are automatically sent to Alvio every hour. Alvio then updates and dispatches the orders, and the back office is updated with the order status and tracking numbers.



Setup and Configuration


For the products to be created via the integration we need to make sure the following is setup. 
  • Branch is created with the name Alvio
  • Supplier setup with the name Alvio
  • Department setup with the name Alvio
  • Sub Department setup with the name Alvio
  • Web Department setup with the name Alvio
  • Sub Department setup with the name Alvio

Products are created in Alvio and sent via an API to your back office. The products must be set up as following:

  • Third Party Product is Ticked
  • Bar Item from the Tills is Ticked
  • Specific Despatching Branch is set to Alvio 
  • The Product is set to Stock Holding (if applicable)



Reporting 


we've added a report for third party orders

Order Reporting > Third Party Order Extract



if you add the date range and the supplier ID, 

this will give you a CSV extract with the orders lines. 


for example for Alvio the supplier code would be ALVIO


FAQ

What do we do about Delivery? 

Within the product amendment program, you can select the options for that product. 
this includes UK delivery only, Delivery Only (Block Collects), charge an additional amount (this is per ITEM not Order).


What if a customer wants to cancel an order? 

Before you refund the money, please get in touch with the supplier to cancel it with them. 
just cancelling it within the back office WONT update the supplier to say that it's cancelled. 


Can I set a minimum stock level for the product? 

you can set a minimum stock level for the product by going to 
Customer Order Setup > Catalogue File Maintenance > Web Stock Levels 
Search for the product and you can add a minimum stock level. 


Stock is showing on the Valuation Report?

Stock is held in our system so we can make sure what the supplier has matches 
what you have in the back office.  when you are running a valuation report make sure you 
don't include the Alvio Branch within the report settings. 


Sizes are coming through incorrectly into Alvio?

Please liaise with Alvio to ensure the products are mapped correctly within their system between Jonas and the 3rd party website. 


Images are not showing?

Only .jpg, .jpeg images are supported so please do not use any PNG files. If you have done and images continue to not load then please raise a support ticket.



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