​
This guide explains how to manage Arena Imaging products through the Backoffice. Updating Days in Lab These will be setup during onboarding with the time period set at Sub-Department level.

Access to this program is restricted to authenticated admin users. If changes are required please raise a ticket. How to do it: For each day group (2, 3, or 7): - Use the multi-select dropdown to choose applicable sub-departments. - Sub-departments already selected in another group will be disabled to prevent conflicts. - You can search in the dropdown by department or sub-department name. Important: A sub-department can only be assigned to one of these durations. Important Information Outside of the below order configuration, orders containing Arena Imaging products can be managed as usual within the back office. Please reach out to both Jonas Sports Projects Team and Arena Imaging during onboarding if the default time settings do not work for you. Order Polling Time Defines how frequently the system checks for new Arena orders. Default: 1 hour Constraint: 1 to 24 hours Order Send Delay Limit Delays sending orders to Arena Imaging to batch or throttle traffic. Default: 2 hours Constraint: 1 to 24 hours Important: After order is sent to Arena Imaging, any order cancellations or amendments need to be done manually on both systems. Order Despatch Emails These will be sent from the Jonas Sports back office after the despatched order update is received from Arena Imaging. Step-by-Step Usage Guide Product Setup Method 1: Preferred Arena Imaging will provide the pre-approved products in a CSV format used by the Style Creation Import from CSV program in the Jonas Sports back office. If you are unsure on how to use this program, speak to the projects team during onboarding or guides can be below and on the helpdesk Knowledge Base. Style Creation via CSV This method is recommended by both Jonas Sports and Arena Imaging. Method 2: Navigate to Stock Amendment and select Apply To All Stock Records For The Style [Images omitted] We need to update Weight, Commodity Code, Print Width and Print Height values for all stock items, as these fields are mandatory for setting up and sending products to Arena Imaging. These fields are not part of the original product creation import file but can be amended in bulk. Important: Values entered in Jonas Sports will need to be in Millimetres unit measurements. The API feed will then convert these into Inches automatically. Arena Imaging will assist in providing the correct print dimensions during onboarding. There are two methods to update these values: Method 1: Navigate to Stock Amendment and select the relevant Stock Size to update the Commodity Code, Print Width and Print Height for specific stock items. [Images omitted] Weight, Commodity Code, Print Width and Print Height (caption) Method 2: Navigate to Product Amendment Export/Import for Customs script st29.php and use this program to export and import data in order to update Print Width and Print Height in bulk. Using Auction Module with Arena Imaging Once the above product setup is complete, follow the usual setup process to configure the product for auction. For more detail click the link below. If you do not have the auction module then please reach out to your account manager. Auction Setup Guidance Order Flow Once you have everything set up and an order has been created, to send the order down to Arena Imaging you need to release the order as you normally would. Customer Ordering and Hold Release. Images show status: Sent to Lab, then In Production, then In Pick. Once the order has been despatched, Arena Imaging will update the order marking it as Despatched. This will also include the tracking link. The Despatch email will then be sent to the customer.