PLEASE READ THE WHOLE DOCUMENT BEFORE YOU MAKE ANY CHANGES TO THE SYSTEM.

NOTE: We need to know at least 1 week in advance when you are planning to go live with your Kit Launch. This is because we need to plan our resources to be able to assist you if needed.

The products need to be setup just like any other product. They need to be active and not ticked for Sell on Web initially.

If you wish for the item not to be sent down to the tills then you may have a new option in stock amendment or stock creation which allows you to bar the item from being sent to the tills. If you do not have this feature at present then you will have this in place for next seasons kit launch. This is to prevent cashiers selling the new shirt by mistake if using “item search” on the till and also to prevent cashiers seeing the colour of the new season shirt.

Ensure you untick Bar Items from Tills option at least 20 minutes before you wish to start selling the products on the till.

NOTE: When you load a product image onto our system this makes it available to the general public via direct URL.  This could be discoverable by software/crawlers that run through random URLs to find the images. These images will visible regardless of the product/banner being active or inactive.

For this reason we do not recommend uploading images of new kit to the website until the last few minutes before you are ready to launch the kit. If you do upload images before you are ready for them to be seen/released then you are accepting the risk that these images can be accessed by software/crawlers via the image URL.

NOTE: The server time can be delayed for up to 5 minutes so if you set a banner or a product to go live at 03:00 PM it may go live at 03:05 PM.

Banner - The best way to make a banner active straight away is just set the time to a few minutes before the desired time and make use of the Active checkbox against the banner

Product - The fastest way to switch a product from being hidden to visible on the website is by linking the department to the top menu. Customer Order Setup > Web Department Sub Department Maintenance > Maintain Menubar. This process is explained in detail further on in this manual.

NOTE: If you are using Display on Website After then please ensure Sell on The Web is ticked an hour before you wish to go live.

NOTE: Queue Manager may be active on your website. This will help to balance load of the server depending on the server performance at that given time. Please note that this may not be enabled on your website so please let us know if you are expecting a high load of customers and you are not sure whether your Queue Manager is enabled.

E.g. if the limit is set to 300, any customer over 300 will have to wait in a “queue” until other customers leave the website to make space for the next people in the queue. This works on a “first come first served” basis.

We can whitelist your IP Address on request so you won’t have to be part of the queue if it does come into play. You will need to provide your public IP address. If you are logged in to the back office, you will bypass the queue.

1) Would you like to put the website on hold while you load the images on go live?

You have the option to put the website on hold while you are preparing for kit launch e.g. for an hour before the kit launch.

We strongly suggest you use this feature since it will give you plenty of time to add the products and graphics to the website, making them live, giving you more control over the exact time when the kit goes live.This way you can make the products live straight away since the website is not visible to anyone and you can switch the holding page off when you’re ready for customers to view the website again.

This can be done in File Maintenance > System Configuration > Web Specific > Maintenance Mode tickbox > Apply Changes. It's best to let us know if you are planning to do this.

a)  This will be just a default landing page:

b)  Alternatively you may have a custom landing page. Below is an example of what it would look like. This is a full screen image. You need to provide us with 3 different dimensions of the image to accommodate mobile and tablets as well.

The suggested dimensions are:

small  640x1140px / Medium  780x1040px / Large  2000x980px

2) Will you book your stock in before the go live?

a) YES no special setup needed

b) NO  You need to go into Catalogue File Maintenance > Web Stock Levels > set the minimum web stock level to a negative value of how much stock you’d like to give the customer the ability to buy

3) Do you need personalisation setup?

i) You will need to send over a spreadsheet with all the necessary details. We can send this over to you to be filled in.

ii) You need to provide us with the back of shirt images.

iii) Will shop by player be required for Kit Launch?

(1) Please provide us with a CONFIRMED SQUAD LIST of the names that go on the back of the shirt along with the number and full name of the player.

(2) Would you like your players listing page (player selection page) to show:

(a) images of the players â€" please provide the images of players with dimensions of 450x450 in JPG format

(b) just back of the shirt â€" we will load this for you

4) Go live - Can you afford approx. 5 mins delay?

a) a) YES

i) Setup the Display on Website After in Catalogue File Maintenance. Please don’t forget this might display up to 5 minutes later than what is set.

ii) Tick Sell On Web one hour before you wish to launch â€" Once this is ticked the customer will be able to search for the item if the time is ahead of the time specified in “Display on Website After”

iii) Link to web subdepartment in Catalogue File Maintenance  > Maintain Web Pages and Ranking.

iv) **Make sure the sub department is linked to the top menu**

b) b) NO

i) Set Display On Website After to 6 minutes before go live. This will prevent the product from displaying on the web, even though sell on the web is ticked.

ii) Tick Sell On Web - one hour before you wish to launch.

iii) Link the relevant web department to topmenu when you want to make the products live.

iv) **please note that the products might display up 6 minutes before go live in the search but customers will not be able to navigate to product page or add this product to basket UNTIL you link the web department to the topmenu**

v) Proceed to section 5.

5) Will you be displaying the products in the same web departments as the last year kit?

· If you have answered NO to 4) (Go live - Can you afford aprox. 5 mins delay) then you would need to create a different web department for each kit. e.g. home kit 19 20, away kit 19 20. On go live you will link these to the Replica Kit topmenu and unlink the web departments containing the old kit.

· If you want to display the new kit in the same departments as the old kit you can move the old kit into a Sale department and leave just the new kit in the home kit,away kit etc. If you are using the same department as the previous season’s kit then you must follow section 4a.

6) Will you be updating the landing page?

This only applies if you have a Replica Kit landing page created.

You can delete the images and create some new ones with the new kit or simply go against the Replica Kit topmenu and remove the URL which links to this page. Please note that this page would still be accessible using the breadcrumbs so even if you don’t want to use this landing page you should remove the images loaded against it.

Breadcrumbs:

7) Promotion?

It’s best to let us know prior to Kit Launch if you will be running any promotions for the event so we can double check how these have been setup.

8) Anything about Delivery times or Pre Order Info?

You may want to add some important information about delivery times or pre order information. You can do this by going into the product in catalogue file maintenance and add the text into your important information box. This should only be BRIEF information.

Or In customer order setup -> Web pages and email text -> Web Text you can add text to:

SHOPPING BASKET TEXT

SUMMARY PAGE TEXT