My Account Order History Revamp 03.2023

My Account Order History Revamp 03.2023

Overview:

As part of these changes we wanted to give more visibility to the customer over their orders and the statuses. This started from the concept of having an alternative for the “Ready to collect” emails when these do not come through due to email provider issues (at the receiver end).

We have therefore added some new functionality to the My Account part of the site which does not require any additional setup in the back office.

Summary:

  • visibility of order and order lines statuses with short descriptions (including “ready to collect” status)

  • ability to view the order confirmation email in the browser

  • order history will now also show cancelled orders

  • ability to view courier tracking info similar to order enquiry

Feature availability:

  • v2.0.9

  • My account page - order history and associated Order Summary page only

How to use:

  • no setup required

  • in order to change some of the labels and their descriptions this can be done from Language Translations, but please contact us if you would like to have these changed as they are best kept generic, not meant to change often.

  •     'BTN__VIEW_MORE' => "View more",
        'INFO__CANCELLED' => "Your order has been cancelled.",
        'INFO__PAYMENT_PENDING' => "There may have been a problem with your payment resulting in the order being marked as pending for now. The payment may go through shortly otherwise the order may need to be cancelled. We may contact you to re-create the order and payment over the phone",
        'INFO__PENDING' => "There may have been a problem with your order resulting in it being marked as pending for now.",
        'INFO__PROCESSING' => "Your order is currently being processed.",
        'INFO__PART_SHIPPED' => "We have despatched some of the items in your order.",
        'INFO__DESPATCHED' => "Your order has been fully despatched. Please consult our Delivery Information page for details regarding usual delivery times.",
        'LBL__DESPATCHED' => "Despatched",
        'INFO__READY_TO_COLLECT' => "Please print your collection notification email or a copy of this page to be able to collect your order from us. Please remember to check our opening hours.",
        'LBL__READY_TO_COLLECT' => "Ready to collect",
        'LBL__UNKNOWN' => "Unknown",
        'LBL__RETURNED' => "Returned",
        'INFO__RETURNED' => "Returned Info",
        'LBL__PART_RETURNED' => "Partially Returned",
        'INFO__PART_RETURNED' => "Partially Returned Info",
        "LBL__READY_TO_PROCESS" => "Placed & Ready to process",
        "INFO__READY_TO_PROCESS" => "The order has been created successfully and it is ready to be processed by our staff.",
        'BTN__TRACK_PARCEL' => "Track Parcel",
        'BTN__VIEW_EMAIL' => "View email",
        'NAV__BACK_TO_ORDER_HISTORY' => "Back to order history",

    • 1. Order History Listing layout

    • the link to view more details about the order was not visible enough so we have put it into a separate button

    • added ability to view the order confirmation email in the browser

    • added status against each order with short description upon hovering over the status

    • added delivery tracking link where available

    before:



    after:




    2. Order confirmation email in browser

    This will display in a popup upon clicking the view email link.




    3. Status

    This can be viewed on the list of orders and list of items within each order, specific to item. There are now a few different statuses the customer can see:

    A. Order level

    • Placed & Ready to process â†' this will display until the order is released

    • Processing â†' order has been released

    • Pending â†' Depending on the provenance of the order this can happen if the order is not fully created or imported or not payment not fully processed

    • Payment Pending

    • Cancelled

    • Part Shipped â†' only some of the items have been despatched

    • Despatched / Ready To Collect â†' order is despatched or ready to collect depending on whether it is delivery or collection; just a change of wording, logic is the same behind these labels.

    • Returned

    • Part Returned â†' only some items Returned

    B. Line level

    This will use the relevant statuses from above with the logic adapted to order line level e.g.

    • Part Shipped â†' displays if only partial quantity of the items on one line have been despatched


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