Releasing Paypal Pending Orders

When a customer decides to pay using PayPal eCheck you will notice the order cannot be released in the normal way and the status is PayPal Payment Status: Pending. 

This is because the customer has not yet paid for the goods at the time we create the order, to prevent the order being sent out without payment the order is held in this way until you have manually checked the company PayPal account and have confirmed that the funds have been received.

Once you are happy that the funds have been received you will need to release the PayPal hold from the order. 

You can do this from the Hold/Release program. 

You will then be able to select and update to release the order. 

Please note if the order is also Held in the normal way ( Order Status: Held ) you will also need to release it the normal way.

• Related Articles

• Update Collect Orders? - Updating Orders as Collected

  When the customer comes to the shop to pick up their parcel you need to update it as completed and enter the name of the customer collecting. From the main menu go to the Collect Order Update program under the dispatching menu. Click the mark orders ...

• Update Collect Orders - Receiving Collect order at the store

  Receiving Collections In the shop after dispatch Collect orders should be dispatched in the same way as regular orders. If the Remote branch option is set in branch maintenance then the customer will not be sent an email at this time. From the main ...

• Make mobile mandatory for PayPal orders

  1) Log in to your PayPal account at paypal.com. 2) Click Account Settings: 3) Click Website Payments, then alongside the Website Preferences option, click Update: 4) Scroll down the page to find the section entitled Contact phone number: 5) Choose an ...

• Releasing/Identifying Orders Held for Kit Launch

  Scenario: Customer has rang the store asking for update on their order which turns out to be held as part of a kit launch. Club is curious to know why and to see if other similar orders can be identified. Answer: Firstly check the order items to This ...

• Click and Collect with PayPal

  Due to an agreement with PayPal, and to ensure full buyer and seller protection, we are unable to offer Click and Collect as a delivery option for orders paid via PayPal. This measure is in place to safeguard both our customers and the business, as ...