Customer Ordering - Exchange

Processing an amendment to an order that has not been despatched

On some occasions there may be the need to complete an amendment to an order prior to depatching. Either the customer has called up to advise they ordered the wrong size or something is no longer in stock.

To process the amendment you will need to go into Customer Order Management/Enquiry

On the order page you will see the list of items within the order.

Click into the item code of the product you need to amend

If the product has different size options then there will be an option to change the size.

If you want to change the product you have the option to do this in the second box.

Click change product and the option to search for another product will be provided. Add in the SID or description. 

The system will not allow you to add a product that has no stock.

Add in 1 into unit and add to order. 

This will update the order with the original item showing as cancelled and new line for the item added. 

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