Out of Hours Emergency Support

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• What are your opening hours and how can I get help?

  What are your opening hours and when can I get help? Our normal operating hours are: 9:00 AM - 5:30 PM Monday - Friday We offer out of hours telephone support for emergencies. If you need help, please call us on - 0115 871 9451 5:30 PM - 8:00 PM ...

• New User - Support Portal

  Please email any new user requests to matthew.jones@jonassports.com When Requesting a new user for the support portal please can you include the following information - Email: First Name: Last Name: Company: Department: Manager Access Required (to ...

• Service Level Agreements

  The service level targets in this Schedule are only applicable to Hosting Services and Jonas Sports Support and Maintenance Services. The response times are only valid during the contracted Support Hours & for requests made by telephone. Jonas Sports ...

• Back Office Multi-factor Authorization MFA

  This feature was developed as an additional security measure for back office access. It consists of an additional screen after the usual login page where you will be asked to provide a One Time Password (OTP). The idea is for the MFA to be adopted ...

• iRuggy - Printer Installation Guide

  Connect the Printer Via USB Download the Drivers using this link https://starmicronics.com/support/products/sm-l300-support-page/ [Image from previous system] Extract the folder and run the setup. [Image from previous system] when it gets to ...