Player Kit Personalisation - Showing Old Player Image

Player Kit Personalisation - Showing Old Player Image


When using the personalisation option and selecting Player Kit, if you select the new player's name the image shows the old players name.

This is due to the image still being sat on the server. This is caused when the player has been removed from the Star Shirts. The image has to be deleted before a Player is removed. 





Unfortunately, as the image is on the server there is no option to access this to remove. 

The solution to this would be to delete the image that is currently showing for the Player (this shows correctly on the back office) against the Star Shirts. 

Once deleted re- upload the correct image and the correct image should now show on the Player selection.

    • Related Articles

    • How Do I Set Up A Pre-Order or Kit Launch?

      PLEASE READ THE WHOLE DOCUMENT BEFORE YOU MAKE ANY CHANGES TO THE SYSTEM. NOTE: We need to know at least 1 week in advance when you are planning to go live with your Kit Launch. This is because we need to plan our resources to be able to assist you ...

    • Setup Shop By Player - Player Page Setup

      Once the squad list is updated in Customer Order Setup -> Squad and Personalisation Maintenance -> Squad Names (see out manual https://rsshelpdesk.jitbit.com/helpdesk/KB/View/29601534-how-do-i-setup-shop-by-player-squad-list ). Then it has to be ...

    • Personalisation on Replica Kit

      Adding the Personalisation Option to Replica Kit Within Stock Amendment locate the product you require the personalisation to be added to Ensure you select the option to apply to all stock records. Once in the product record there is an option on the ...

    • Setup Shop By Player - Adding Products to Players Pages

      Go to Customer Order Setup and then Catalogue File Maintenance. Click catalogue codes and search for your products. This manual will demonstrate setting up a home shirt. To add a product to a page click [Maintain Players Pages and Ranking] on the ...

    • Enable/Disable Shop By Player page

      Shop By Player can be enabled/disabled by going to File Maintenance - System Configuration - Personalisation Tab You will see an option for Stars Shirts - this has to be ticked for the page to be enabled. If the page is enabled you can access it by ...