Third Party Collection Orders

Third Party Collection Orders

This guide details the process for Collection orders made containing Third Party products (e.g. Terrace/Fourex).


Third Party Only Products

  • Release the order
  • Order information is sent to Third Party
  • The Third Party sends the products to you, and they mark the order as completed
  • Use the Collect Order Update to mark the product as ready for collection.
  • Despatch email sent to the customer.

Mixed Basket

  • Release the order
  • Third Party product order information would be sent to the Third Party
  • Club products would go into the normal order handling route
  • The Third Party sends the products to you, and they mark the order as completed
  • Use the Collect Order Update to mark the product as ready for collection.
  • Despatch email sent to the customer.

it’s important to note that when using a mixed basket 2 emails will be sent to the customer,  this is because the terrace products are despatched separately,

 though you have control of when these emails are sent via the Collect Order Update program.


Example:





Third Party Product Text

We can have some text which appears on the Order confirmation Email,  the Picking note, and the Despatch Email.


This can be configured here:

File Maintenance > System Configuration > Customer Order



Here is how this looks:



Customer Confirmation Email


Picking Note:





Customer Despatch Email:



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