Website Only - Promotions Maintenance - Free Item
It is possible to create a web only promotion that allows the customer
to receive a free item. This promotion is set so that the free item is given to
items over a certain value.
NOTE: After completing the promotion you will need to click 'Insert' for the promotion to be registered by the system.
For any promotion to be set up it is best to use Promotion maintenance v2 which will want you to set up the Promotion Group first. Even if you want to set up a single code.
Now to set up the details of the Promotion - click New+
- Offer Type - select Free Item from the drop down menu.
Once selected the remaining options will now be limited to what is required for the promotion.
- Spend Over Amount - enter in the value for when the promotion should be active from. If it is a free item for any purchase amount then enter 0.01.
- Only Include qualifying products - you can tick this option if you want the free item to apply only when certain products are in the basket.
- Valid one time only - This particular setting for the promotion means that the promotion code will only work once, so it therefore not suggested for single code promotions as only the first customer to use the code for the promotion will receive this. It may be a good idea to use this on multiple code promotions as it means that customers cannot use the code then pass it onto people who don't have a code for them to use.
- Only Valid to Season Ticket Holders - It is also possible to set a promotion so that it is only available to your customers who are season ticket holders. If you have ticked this box for a promotion and want to ensure a customer is a season ticket holder you can do this through customer ordering -> customer order enquiry / management. You will then need to find the customer using either an order number, surname, address line, etc. After you have found the customer you will need to click select, then amend details and this will take you into the customer's details.
If you then scroll to the bottom of the screen, there will be a yes or
no tick box next to 'season ticket holder'. This determines whether or not the
system considers a customer a season ticket holder.
- Only Valid to Specific Customers - You will need to tick this tick box if you are only wanting to provide the promotion a certain group of customers. Once this box is ticked it will give you a drop down of the customer groups you have available. To see how to set up customer groups see; setting promotion 'only valid to specific customers'
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