Contacts & Escalations
Customer Whatsapp Group
WhatsApp Group Invite Our customer Whatsapp group will serve as a central hub for us to share important updates promptly. Expect to see announcements regarding new product launches, webinar registrations, new client notifications, and immediate ...
Out of Hours Emergency Support
We offer out of hours telephone support for emergencies. If you need help, please call us on 0115 871 9450. 5:30 PM - 8:00 PM Monday - Friday 9:00 AM - 6:00 PM Saturday 10:00 AM - 4:00 PM Sunday 10:00 AM - 4:00 PM Bank Holidays (When you have a home ...
Service Level Agreements
The service level targets in this Schedule are only applicable to Hosting Services and Jonas Sports Support and Maintenance Services. The response times are only valid during the contracted Support Hours & for requests made by telephone. Jonas Sports ...
If I need to escalate my issue, what is the procedure?
At Jonas Sports we strive to resolve your issue to the highest possible standard. If you feel that we are not meeting our ordinary high standards you may feel the need to escalate your issue. Please follow the below process to escalate your issue - ...
What are your opening hours and how can I get help?
What are your opening hours and when can I get help? Our normal operating hours are: 9:00 AM - 5:30 PM Monday - Friday We offer out of hours telephone support for emergencies. If you need help, please call us on - 0115 871 9451 5:30 PM - 8:00 PM ...