eGift Card and Digital Product Setup

eGift Card and Digital Product Setup

Please note: eGift Cards require a Till licence and are not available for ecommerce only customers.

E-Vouchers can be used as an alternative, please see the link below for setup details:

https://rsshelpdesk.jitbit.com/helpdesk/KB/View/59077780-online-e-vouchers-setup


Stock Creation and Amendment Settings

Create the e-gift card as you would any other product. There are just a couple of extra parts that needs updating. 

Once created in Stock Amendment update the product to function as an eGift Card by ensuring the following configurations are applied:


Under the SID Details tab:



  • Third Party Item:

    The product needs to be marked as a Third Party item so the system will auto despatch the item. The email will not be sent to the recipient until the date stated on the order. However if the branch for despatch is already set to auto despatch third party items then this option does not need to be ticked. 


  • Non-Discountable:
    The product must be set as non-discountable to prevent applying discounts to fixed-value gift cards (e.g., £50 card cannot be sold for £40).


  • Gift Card Checkbox:
    Tick the Gift Card box (not Gift Voucher) to enable activation with the EPOS system.


  • Digital Product:
    Mark the product as a digital product to enable digital delivery features on the website. This will ensure the customer does not have to select the physical delivery address.


  • Non-Physical Product:
    Tick this to prevent the item from being included in repeat telesales orders as a physical item.



Under the Stock Details tab



  • Non-Stock Holding:
    The product should not hold stock, as eGift Cards are issued digitally.





  • 3PL Settings (if applicable):
    Ensure the product is configured to dispatch from a Style Specific Despatching Branch. This prevents it from being sent to third-party logistics (3PL) providers. e.g.  Warehouse or Stadium Store



The product has now been set up. 

The next step is to configure the email text that is sent to the recipient regarding the e-gift card received. 


Email Text Configuration


To customise the email content for eGift Cards and digital products:

  • Navigate to Email and Web Text Maintenance under Customer Order Setup - Web Text tab




The e-gift card text is towards the bottom of the page




  • Use placeholder keywords exactly as shown, enclosed in square brackets [ ].
    Example: [GiftCardNumber], [GiftCardPin].

  • Insert your custom text between the appropriate tags as needed.

  • Refer to the system interface screenshot for guidance.


Example of simple text for the gift card:









System Configuration


There is an additional option to prevent customers from ordering eGift Cards to be sent before a date. 

For example, if the staff only work on a weekday and there is no one available to check and release these orders, you can set the minimum days to 3.


This is so a customer who orders an eGift Card on a Friday afternoon isn’t expecting to receive the email on the same day, as these are required to be checked first.

To set this up go to System Configuration tab under the system tab 




You will find the details at towards the bottom of the page. 





Hold and Release Process


  • eGift Cards and digital products are automatically dispatched once their orders are released.

  • No email will be sent for unreleased orders.

  • The card number and PIN are only sent after release.


Email Dispatch Timing


  • If the customer opts to receive the gift card on the same day, the email will be sent within a few minutes of the order being released.

  • If the customer selects a future delivery date, the email will be sent shortly after midnight on the chosen day.



Order Enquiry


To check the status of an eGift Card:

  • Use the Order Enquiry screen.

  • Each line will display:

    • Gift Card Number

    • PIN

    • Custom Message

    • Delivery Status (e.g., "Sent", or a pending message if still processing)


If the card has not been generated yet, the system will show a message asking you to wait until the generation process completes.





E-Gift Card Dashboard


You can use the e-gift card dashboard to provide the details to the customer, to check when the e-gift card is sent or due to be sent. 




FAQ's


  • Can the email address be updated or changed for the recipient?


The information can be checked on the Customer Order page but cannot be amended or updated


  • Can the e-gift card be resent?


There is no facility to resend the e-gift card however all details are accessible on the order page and the dashboard so this information can easily be passed on the recipient. 





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