File Maintenance
Manage Teams via Brand Group Maintenance
How to Manage and Customize Team Lists in the Training Ground System When setting up or managing squad lists within the training ground system, one of the most common challenges users face is understanding where and how to add, edit, or delete teams ...
Automatically BCC Emails for Customer Communication Tracking
Ensuring Seamless Email Tracking with BCC for Customer Communications In today’s fast-paced digital environment, maintaining a clear and traceable record of customer interactions is essential for operational efficiency and compliance. A common ...
Customer Data Message
Changing customer data messages can be found within File Maintenance > System Configuration > GDPR Maintenance. This holds marketing prompts & communication preferences and they can be amended. As logged by lords, these show on the checkout menus as ...
New staff member - customer site
Below are the steps to go through when informed of a new starter at a customer: If it's a new cashier, then there is a manual on adding and amending new cashiers within the KB and customers will be advised to do this this themselves. For the back ...
Low Stock Message on Website
A Low Stock message can be shown on the the sizes when selected The message can be added and updated within System Configuration - Web Specific Tab Scroll down a little and there will be an option that shows Message Text for Low Stock. The ...
Free Postage Message
This is a guide for setting up the following Free Postage Message: Navigate to File Maintenance > System Configuration > Web Specific and locate the following option: The "Min" value determines what value the order must for the message to show. The ...
Till Discount Buttons
Till discount buttons can be created within File Maintenance > Reasons Maintenance. Use "Reason Type" drop down option and select "Till Transaction Discounts": After selecting "Create New" you will see the following set up menu: Enter in a ...
Size Pattern Limit
By default size patterns can have up to 12 sizes: This can be increased to 20 within File Maintenance > System Configuration > System by amending the "Maximum number of sizes (size patterns)" value:
How to Configure and Validate Season Ticket Holder Discount with Web Promotion Codes in the Online Shop
Overview The STHolder Discount with Web Promotion feature allows Season Ticket Holders to receive their discount alongside active Web Promotion codes. This feature is only available in the Online Shop and applies exclusively to Web Promotion Codes. ...
Dynamic Email Templates for Order Returns and Cancellations - Sale And Returns
Dynamic Email Templates for Order Returns and Cancellations This article explains how to use the extended Reason Maintenance ( Sale And Returns Only ) programme to configure dynamic email templates for order cancellations and returns. Clubs can now ...
PLP Configurable Portrait Mode - Portrait Mode Images
Configuring Portrait Mode in Backoffice (Web Specific Menu) This article explains how to configure the Portrait Mode and Portrait Style Images settings in the Backoffice system under File Maintenance > Sys Config > Web Specific Menu. These options ...
New User - Support Portal
Please email any new user requests to matthew.jones@jonassports.com When Requesting a new user for the support portal please can you include the following information - Email: First Name: Last Name: Company: Department: Manager Access Required (to ...
Facebook and Google Shopping Feed / Feed Generator
Facebook and Google Shopping Feed - Automated and Manual Feed Generation Overview This article provides details about the automated schedule and manual generation process for Facebook and Google product feeds. The information includes the specific ...
Images In Maintenance Mode
When maintenance mode is enabled, Image Protection is automatically activated. This feature locks the entire image folder and secures it with basic authentication. While active, no hosted images will be visibleâ€"including those embedded in ...
Creating and Configuring a Pickface Warehouse
A pickface warehouse refers to the designated storage location in a warehouse from which products are picked to fulfill customer orders. To set up a pickface, you essentially create it as another branch within the system. However, there are a few ...
Font Maintenance
Font Maintenance Updates for E-commerce This article outlines the recent updates made to the Font Maintenance feature, specifically for e-commerce functionality. 1. Default Font Selection: "Default Font" checkbox is only intended for till ...
Creating New Colour
If you have a product which you do not have the colour set up, you will need to create the colour in the back office. To create a new colour, this can be done in File Maintenance > Colours New colours can be added at the bottom by pressing create ...
How To Update Conversion Rates
1. Select File Maintenance 2. Select Currency Maintenance 3. Click Currency Conversion in the bottom right 4. Update the currency as required
Adding an Option to take Donations Online
Within the back office there is an option to take donations on orders - please bear in mind that this option is only for online orders. You will need to go to File Maintenance - System Configuration - Customer Order tab Donation - Tick this option to ...
Back Office Multi-factor Authorization MFA
This feature was developed as an additional security measure for back office access. It consists of an additional screen after the usual login page where you will be asked to provide a One Time Password (OTP). The idea is for the MFA to be adopted ...
Stop Postage To Specific Country
Remove the option to deliver to a specific Country. You will need to go into File Maintenance - Countries Locate the Country you need to remove, select change You need to untick the active option and update Although the country has been made ...
Reports Missing Current Year
When running the report the data for the current year is missing. To ensure you have all current year data, the calendar needs to be updated. The calendar can be updated in System Configuration under File Maintenance. Select the Calendar Maintenance ...
Back In Stock Notification
There is an option to allow customers to receive email notification if out of stock items come back into stock. This option will work if there are sizes out of stock and if you have the option to show out of stock items on the website. To set this ...
System Overview
https://www.youtube.com/watch?v=H6Gtej1O8ic System Overview this video will give you an overview of the V2 menu system. which has the following categories Settings Stock Reporting Mail Order Customer EPOS Settings this area of the system is about ...
How To Update Delivery Instructions Character Limit
To update the delivery instruction character limit you need to go into File Maintenance - System Configuration - Web Specific Tab On the left hand side under the Web Specific column there is an option to update the character limit. The field can be ...
Add/Update website favicon logo
The favicon logo can be updated in File Maintenance - Company Maintenance
Reasons Maintenance
Reasons Maintenance covers several reasons for processes taking place. These can be sales and refunds, discounts, customer groups etc. The program can be found under File Maintenance: To make changes to the different options you need to locate the ...
Be The Star Posters - Fulfilment
This manual is for customers who wish to sell products from Be The Star Posters on their website. Creating the product Before creating the product from Stock -> Stock Creation or SimpleStockCreation the product has to be created at Be The Star ...
Create a New Employee, Update or Delete Employees
Creating a New Employee Select Employee from the File Maintenance menu. Press Copy Employee on an employee who has similar access levels to the employee you want to create Change the Name and the Username to the new user's details. You can also add ...
Enable/Disable Guest Checkout
Enable/Disable Guest Checkout You can enable or disable Guest Checkout in the Back Office. This can be updated in the Customer Order Tab in System Configuration The details are just over half way down the page. Allow Guest Checkout Label - Sign In is ...
Enable/Disable Shop By Player page
Shop By Player can be enabled/disabled by going to File Maintenance - System Configuration - Personalisation Tab You will see an option for Stars Shirts - this has to be ticked for the page to be enabled. If the page is enabled you can access it by ...
EORI Number Implementation
It may be possible that you require an EORI number if you import or export items to Europe. If this is the case and you need these to add this number to your dockets you can do this through the RSS back office system. EORI numbers start with 'GB' and ...
Updating the Header or Footer Message On The Till Receipt
To update the details on the receipt you will need to go into the relevant branch in Branch Maintenance. Select Change to the Branch you wish to change the Header and Footer message on the till receipt. Note: If you have multiple branches and you ...
How Do I Setup Programme Subscriptions?
Initial Set up From the main menu go to File Maintenance >System Configuration and then to Programme Subscriptions tab. The Last Programme Number Issued should be set to zero for the first run and the Current subscription barcode should be empty. ...
Setup for Season Ticket Holder Discount
Setup Season Ticket Holder Discount Navigate to File Maintenance > System Configuration > Customer Order tab You will need to scroll down a little and you will see the Season Ticket Discount setup - Set the discount percentage to be given to Season ...
How Do I Manage Suppliers?
From the Main Menu go to File Maintenance and then Supplier Maintenance. You can edit an existing supplier by clicking Change. You can delete a supplier by ticking the box in the right most column next to the name and then press Apply Delete at the ...
Creating A New Size Pattern / Size Bridge
Creating a New Size Pattern Select Size Pattern under the File Maintenance Menu. Select the Create New link at the bottom right of the list of size Patterns. Always check if the size pattern already exists first. You will only be able to edit and ...
Creating A New Size
Creating a New Size Select Sizes under the File Maintenance Menu The first screen displays the current sizes You can filter the display, as shown in the screenshot below, by entering a search word/letter and clicking search To create a new size click ...
How Do I Create A New Season?
Creating a New Season Select Seasons under the File Maintenance Menu. The first screen displays all list of the seasons You can filter this list by entering part of a description and pressing the search button. Click the Create New link at the bottom ...
Creating a New Department And Sub Department?
Creating a Department Go to File Maintenance and click Department/Sub Department Maintenance. Click the Create New Department link at the bottom of the screen. Enter the Department Name and populate with a Commodity Code and Commodity Description ...
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