Order Despatching
Generating VAT Receipts for Orders
You will need to access Order Despatching > Customer Order Docket Print/RePrint: Select Reprint Previously Printed and press continue to see the following: Enter the order number and despatch date for the order, press search to see the following ...
Print VAT Invoice
This option is available in the Print/Reprint Docket program under Order Despatching Select Reprint Previously Printed Add in the order number and amend the from despatch date to before the order was despatched. Click Search - and there will be the ...
Return/Cancellation Orders - Email Templates
This guide will run through with you how to set up and use the email templates. which can give you a custom email to send to the customer based on the reason selected for order returns or cancellations. Setting up the email template. File Maintenance ...
Set Up Colours for Despatching
On the despatch screen, you can assign different colours to services, allowing you to group and manage despatching more efficiently. To add or update the colours used on your despatch screen: Navigate to Delivery Options Maintenance - select Delivery ...
Despatch Part Order
Unable to despatch an order as it contains a preorder item. The system is generally set up with an All or Nothing despatch policy. This means that if any item in the order is out of stock, the entire order will be put on hold until all items are ...
Postcode Service Redirect Setup
The new flow was introduced to handle different scenarios of postcode redirection. 1. INSERTION PROCESS: PostCode: Minimum two characters suggested for example., AB, AB3, AB31 etc Service: Choose From the defined list Matching Rule: Exact Match: If ...
Customer Order Despatch Error
When despatching order,an error is showing: -The Specified printer name "XXXX" does not exist or is not installed in this machine. -Customer Order Despatch Error -Setting up automatic Order Despatch printing -Printer error If you're getting the above ...
DHL Express - Despatch Issues
If parcels are not despatching for international orders that use the DHL Express Carrier service then this could be because the settings against the recipients country are not correct. To check (and rectify) please see steps below: 1. File ...
Order Held Due To Payment Difference
The order has been held with a Query stating "This order has been held due to Payment Difference". First navigate to: 1. Customer Ordering 2. Pending Payments 3. Then find the order, and Mark As Settled - provided you are happy you have received ...
Add functionality to manually despatch orders
This is an option that clubs can add and remove yourselves. To add the option, please go to Delivery Options Maintenance in Customer Order Setup. Select Areas Go into the relevant service you need to update by clicking change When in the Delivery ...
Clearview Despatch Error
Issue Box 1 - CLEARVIEW ERROR 'XXXX' is already despatched Solution Clearview doesn't allow for part despactched orders, the expectation is that part of the order receiving the error will have been despatched and need further parcels sending. In this ...
Amend delivery address
The delivery address can be updated prior to the order being despatched. You will need to access Customer Order Management/Enquiry under Customer Ordering. Add in the order number then search In the order details - you have the option to edit the ...
Order Returned To Sender
There will be instances where an order is returned to sender due to address details, customs or unable to deliver. The customer still wants the order however you do not have a label to resend this. The only option to create a new label would be to ...
How to restore ability to switch despatch bays
Question: The ability to flick between domestic and international despatch has disappeared from my view, how can I add it back in. Answer: You'll have to change your own bay yourself as it's down to the cookies on your browser. I've shown how to ...
Common Despatching Errors and how to fix them
Box 1 - INTERSOFT FAIL: Error deserializing XML message. Check your XML complies with the API documentation If the product name contains the symbol "&" then you will experience the above error message when attempting to despatch. Go to Stock ...
Update Collect Orders? - Updating Orders as Collected
When the customer comes to the shop to pick up their parcel you need to update it as completed and enter the name of the customer collecting. From the main menu go to the Collect Order Update program under the dispatching menu. Click the mark orders ...
Update Collect Orders - Receiving Collect order at the store
Receiving Collections In the shop after dispatch Collect orders should be dispatched in the same way as regular orders. If the Remote branch option is set in branch maintenance then the customer will not be sent an email at this time. From the main ...
Despatch with Barcode Scanners
Setup Before you can begin scanning orders you must ensure the settings are enabled as follows. From the main menu go the File Maintenance and then to System Configuration. Click on the Warehouse tab. You must set Scan Items When Despatching Orders ...
Docket Reprint
Docket Reprint You can select to print a docket (delivery note) that has been previously printed or has not been printed. You can limit the selection of matching dockets to those printed by a specific person by selecting them in the drop down list. ...
Customer Order Despatch Confirmation
Once the order has been picked and packed you will need to update it as despatched. Special Note: Once you update the order the stock is updated and the customer is sent an email with the despatch details. Enter the order number of the order you wish ...
Customer Order Picking Note Printing
Customer Order Picking Note Printing To print the released orders select Picking Note Printing from the Order Despatching Menu. The screen above will be shown, there are options in this program to allow you to specify the orders you want to print or ...