Customer Order Setup
New In / Sale / Offer Image Flashes
To configure the new in/sale/offer tag you will need to go to You'll then find the options to upload your own images as below:
Adding A New / Custom Font
The process for adding a new font for shirt personalization requires work to be done by our development team, who require a couple of files to do so: - A TTF File - GIF Files A TTF file by itself would be sufficient, if the numbers of the new font ...
How to manage PDP / Product Size Guides / Product Specific Size Guides
Size guides can be made to display directly on the PDP in a popup. (For more info on how to create the actual size guide table please consult the separate specific manual or get in contact with us.) 1. Default Product Page Size Guide (Fallback to ...
PDP Product Description
The system offers the option for the Product Description accordion tab on the PDP to be open / active by default when viewing all products. This can be managed via the following program: File Maintenance > System Configuration > Web Options tab
Creating Free P&P Promotion
You can create a free postage and Packaging promotion by going into Promotions Maintenance in Customer Order Setup Add new When creating a promotion for Free Postage and Packaging, please note: Do not use the ampersand symbol (&) in the code. ...
Header Text - Backoffice
If you want to change the header text, follow these steps: 1. Go to the back office and search for web pages and email text 2. After clicking on "web pages and email text," you will see this type of screen. Here, you need to click on Header text. 3. ...
Maintenance Mode Image
For Maintenance mode to create the holding page images for it. Customer Order Setup > Web Pages and email Text > General You can then apply the image(s) for the page depending on the size. then to put the website in and out of maintenance mode go to ...
Creating Colours for Personalisation Letters
Customer Order Setup > Squad and Personalisation Maintenance Click on Letter/Number Colour you can have a max of 4 colours Press change to change the name of it.
Kit Launch Hub
Launching a New Kit This is the place for all things Kit Launch. the below guides will run through with you how to create new products personalise them and get them ready to sell. Kit Launch Webinar Part One: Product Creation ...
Setting up Free Delivery over a certain value
If you want to offer free delivery to your customers for purchasing over a certain value you can set this up in Delivery options Maintenance. Select service charges and then click into the service that you want to update the charge for. Generally it ...
Video Thumbnail
If you would like to change the thumbnail of a video, you are able to select a single image to represent all product videos on your site. This is done by: Navigating to Customer Order Set Up Select Web Pages and Email Text Select the header Image ...
Product not available despite being in stock
If you encounter an issue i.e., The product is not shown on the web, while it's available across other branches. So first you need to confirm that this product despatching option is limited to a single branch or across all branches. How to check? 1. ...
GA4 Tracking & Reporting Analytics General Customer Guidance
Module overview The Google Analytics integration was rebuilt with the introduction of GA4. The logic follows the Google guidance and most of the “magic†happens within Google’s product, Google Tag Manager. Website Logic In simple terms we ...
Catalogue File Maintenance
Menu: Customer Order Setup > Catalogue File Maintenance [ Catalogue Codes ] Update 09/11/2023: - The latest catalog is now the first thing you'll see when you visit. - Your regular filters are still available, making it easy to find what you're ...
Jersey, Northern Ireland, Scottish Borders - change default service
You can change the default service for certain postcodes. to do this go to Postcode Service Redirect (Customer Ordering > Postcode Service Redirect) ** if you can't see this menu get in touch and we'll add this in ** Then all you do is add in the ...
Creating New Web Departments/Sub Departments
Within Customer Order Setup - Web Department/Sub department Maintenance Create New Web Department Add in the Department Name in the first two fields and add the date for the department to show (today) Click create new department If you require ...
Items Disappearing From Website.
Stock no longer showing on the website even though there is stock assigned and all areas are ticked for the item to show. This will be caused by the stock item having the same Catalogue Code as another item, so each time the housekeeping batch is ran ...
Web Design Imagery Dimensions & Screen Break Points
A document that outlines the image dimensions and break points for website design.
Turn Off Personalisation
To remove the option for Personalisation - go to System Configuration - Personalisation tab Within this section, you have two options: To disable customisation entirely on the till, untick Allow Personalisation Entry at Till and Stock. If you only ...
Online E-Vouchers Setup
This guide will demonstrate how to setup and configure e-gift cards/e-vouchers that can be purchased and emailed directly to the recipient with the codes required for redemption. If you wish to use this feature, please raise a ticket to inform the ...
Customer Email Address Not Updating on Account
A customer has updated their email address on their Single Sign On account (Ticket Master, Sports Alliance etc) and it hasn't updated in back office. The back office does not store customer account information; it only contains the details required ...
Promotions Maintenance v2 / Bulk Promo Creation / Promotion Groups / Promotion Codes
Overview: The Bulk Promo Creation development came as a result of a growing need for our customers to generate large numbers of promo codes at once. Before this the limit seemed to be something around a 1000 depending on the server load at the time. ...
Adding A New Page To The Top Menu Bar
To set up a new top menu section go into Customer Order Setup - Web/Sub department Select Maintain Menubar Select Create New Menu It is important to note that if you want images against department headers that the sizing can be greatly impacted by ...
Bulk Product Import in to Web departments and Sub departments
Products can be imported in to web departments and sub departments in two ways. Search from database Upload a csv To access a script, you need to navigate to the Web Department/Sub Department Maintenance page and edit the relevant department and ...
Google Analytics 4 (GA4) Setup & Overview
Overview: This is the new standard for Google tracking as you may already know. You will need to create a new GA4 property and provide the data stream measurement id e.g. G-xxxxxxxx . Ideally we will also need to be given access to this account so we ...
My Account Order History Revamp 03.2023
Overview: As part of these changes we wanted to give more visibility to the customer over their orders and the statuses. This started from the concept of having an alternative for the “Ready to collect†emails when these do not come through due ...
Adding Images To Online Stock
To add an image to a product please follow the below guidance. Navigate to Catalogue File Maintenance under Customer Order Setup Click into Catalogue Codes Search for the item's SID or description Once located click into Catalogue of the product you ...
Click and Collect Web Text
To update the web text during the customer journey please find below the two areas of the back office where the text can be configured Choosing which branch allows collection Check box on the branch within Branch Maintenance Setting up Web Text Page: ...
Adding the Snowfall or Halloween homepage theme
There is a facility to add an overlay on the homepage, the option is for Halloween spiders or snowfall. To add this option you will need to navigate to Web pages and Email Text under Customer Order Setup Click onto the General tab - you will see the ...
Upload Maintenance Landing Page Images
See below guide on how to update the maintenance page images that appears on /landing.php webpage. 1. Follow the below path in the back office to load the configuration page. Customer Order Setup > Web Page and Email Text Maintenance > General 2. ...
Remove Blacklisted Address
To remove an address that is listed in the Blacklist - Customer Order Setup - Blacklist Activation Select the address that you wish to remove from the blacklist and apply.
Ranking Items on the Website
If you want to order your items in a certain order on the website, you will need to rank the items in that department. To do this go to Menu Options - Customer Order Setup - Ranking Maintenance Select the department that you want to rank on the left ...
Uploading Product Video
Please find the below step by step guide on how to upload video against a product: Customer Order Setup ->Catalogue File Maintenance -> Catalogue Codes Search for the product and click on Edit Once in the product scroll down to the bottom of the page ...
Set Up a Promotion For Users With a Certain Email Address
You can set up a promotion for people with certain email address, for example for addresses ending in @gmail.com for. In Customer Order Setup -> Partners Promotion Maintenance -> Create new This will take you to the below screen. The Promotion Page ...
Turning on the option to Click and Collect
There are two steps to turn on Click and Collect. Firstly go toSystem Configuration under File Maintenance Click into the Web Specific tab - You will see the option to allow deliveries to store The option needs to be ticked and then apply changes. ...
Product Main Image missing on Catalogue Codes
If the product main image appears to be missing against your item in Catalogue File Maintenance > Catalogue Codes then it is the product has been created with multiple colours. To upload an image against each colour you will need to click "Maintain ...
How Do I Set Up A Pre-Order or Kit Launch?
PLEASE READ THE WHOLE DOCUMENT BEFORE YOU MAKE ANY CHANGES TO THE SYSTEM. NOTE: We need to know at least 1 week in advance when you are planning to go live with your Kit Launch. This is because we need to plan our resources to be able to assist you ...
Setting Up A Landing Page
Landing Page Maintenance To create a landing page you will first need to go into Landing Page Maintenance under Customer Order Setup The highlighted areas are the main bits of information required. Enter a title for the landing page, this is the full ...
Setup Shop By Player - Adding Products to Players Pages
Go to Customer Order Setup and then Catalogue File Maintenance. Click catalogue codes and search for your products. This manual will demonstrate setting up a home shirt. To add a product to a page click [Maintain Players Pages and Ranking] on the ...
Setup Shop By Player - Player Page Setup
Once the squad list is updated in Customer Order Setup -> Squad and Personalisation Maintenance -> Squad Names (see out manual https://rsshelpdesk.jitbit.com/helpdesk/KB/View/29601534-how-do-i-setup-shop-by-player-squad-list ). Then it has to be ...
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