Customer Order Setup
Update Website Crest
The old crest is showing because the website favicon/logo needs updating in File Maintenance - Company Maintenance. Make sure you have admin access before changing these settings. Step 1: Go to File Maintenance - Company Maintenance. Step 2: Update ...
Complete The Look Setup
The following complete the look section can be set up with the following: There is a system option within File Maintenance > System Configuration > Web Specific that needs to be enabled: Once this has been enabled, open a product you wish to add this ...
UK High Value Delivery
Create Simple Stock for UK High Value Delivery- we need this step because we will use generated barcode inside Delivery Option Maintenance Steps : Copy from any existing option, like copying from UK Standard Delivery Update the description and any ...
How To calculate Dynamic Ranking of a product
I'm taking two products as an example: For the first product (2400686) the Newness value is 0.569. In the department ranking, the Newness weight is 1, so we multiply 0.569 Ã- 1 = 0.569. The Sales Performance value is 0.004. In the department ranking, ...
Error Loading Image
Issue You're getting a 500 error when attempting to load an image onto Back Office, or another error. Potentially a homepage banner, or product image. Resolution This can sometimes be caused by the image having any kind of formatting issue. Initially ...
Setting Up Delivery Services
Delivery Services can be set up & Amended within Customer Order Setup > Delivery Options Maintenance: Service Creation To create a new Delivery Service, select the Delivery Services option. You will then be presented with a table of your current ...
Limiting Product Access & Quantity
Question: How do we only limit a product to be viewed by certain customers and to have a maximum quantity per customer? We don't have any SSO or loyalty integrations to assist with this. Answer: Firstly, you are going to need to make sure you have ...
3rd Party Cloudflare Instance Recommended Settings
1x Cache Rules (Recommended) Overriding Edge TTL values for images being hosted from specific paths 1x Response Header Transform Rules (Recommended) Overriding max-age setting for images 3x Web Application Firewall (Optional) Enabled Cloudflare ...
Shop by Player - Adding Non Personalised Items
This guide will walk you through how to add non-personalised products (such as t-shirts) to the shop by player page. Table of Contents Adding the product to the web page. Adding the Ranking Configuring the Star Shirt Adding the Product to the Web ...
How to design Tactical Headers
Head to Web Pages and Email Text. Configuration Fields Set the Department as Homepage Tactical Message Use the Link field to hyperlink this message to a webpage. Ensure to make the URLs relative (i.e. don't include the domain and just everything ...
Website Only - Promotions Maintenance - Free Printing
There are multiple ways to create a free personalisation promotion. Before creating the promotion you will need to decide if you are setting the promotion for all of your players, a select few, or just one. Please note at this type of promotion is ...
Website Only - Promotions Maintenance - Free Postage
There are multiple ways in which free PnP can be set up, you can either set it up to be free for all orders, all orders but only free for certain delivery types or set up free PnP for a specific spend over value. If you are wanting this free for all ...
Website Only - Promotions Maintenance - Free Item
It is possible to create a web only promotion that allows the customer to receive a free item. This promotion is set so that the free item is given to items over a certain value. NOTE: After completing the promotion you will need to click 'Insert' ...
Website Only - Promotions Maintenance - Percentage Discount
If you are wanting to create an offer for just online in which you provide a percentage based discount for all products the best promotion for you to create will be to create a 'percentage' offer Type under customer order setup -> Promotions ...
Website Only - Promotions Maintenance - Value Discount
Value Discount: If you are wanting to create an offer for just online in which you provide a money based discount for all products the best promotion for you to create will be to create a 'Value' offer Type under customer order setup -> Promotions ...
PLP Configurable Number of Products in a row
Configuring Product Row Display on Product Listing Pages (System-Wide Setting) This article explains how to configure the number of products displayed per row on Product Listing Pages, using the System Configuration settings. This configuration is ...
Managing Product Page Payment Method Icons and Custom SVGs
Managing Product Page Payment Method Icons and Custom SVGs This article explains how to control the payment method icons displayed on the Product Detail Page (PDP) using the admin panel. You can choose which payment methods to show and optionally ...
How to Enable the Image Gallery on Product Pages
How to Enable the Image Gallery on Product Pages This article explains how to enable and configure the Image Light Gallery for product pages via the system configuration. This feature enhances the visual presentation of product images and videos, ...
Basket Page Text
Basket Page Text Setup Menu: Go to Web Pages and Email Text â†' Web Text Steps: Scroll down to find the section titled Shopping Basket Page Text. Enter the text you want to display on the Shopping Basket page. Choose where you want the text to appear ...
Language Translations - Core Language File
*Please note, once the language files have been updated the Development Team will need to run a job for the updates to be reflected on the site.* See attached file that can be uploaded into the back office to create a multi-lingual ecommerce journey. ...
Header Images (Shipping, basket etc) Update Guide
Issue: How can I update these images on my header? Resolution: There are free tools available such as photopea, however your marketing team should have access to other image editing tools. Customer Order Set Up > Web Pages and Email Text > Header ...
Web Image Dimensions & Screen Break Points
We've created a helpful guide that outlines the recommended image sizes and formats, along with breakpoints for each webpage. Take a look at the attached document to make sure your images are optimized for the best display. If you have any questions ...
Creating a Homepage Carousel - Image, Product, Shop By Player
A carousel of images or products can be created using Feature Tab Maintenance. Create Product Carousel The simplest option is to create a Product Carousel Please note that the facility will only allow you to set up one product carousel on the ...
PLP Featured Products
Managing Featured Products on the PLP (Product Listing Page) This article explains how to manage Featured Products on the Product Listing Page (PLP) for sub-departments. This feature helps highlight selected products at the top of sub-department ...
Listing Page Category Tags
Enabling Listing Page Category Tags â€" Department-Level Setup Guide This article explains how to enable Category Tags on the Product Listing Page (PLP) for departments and their sub-departments. Enabling category tags helps users quickly identify ...
Dynamic Ranking - setup and functionality
Back Office Configuration Menu : File Maintenance > System Configuration [ Dynamic Ranking ] Dynamic Ranking Master Enabled - This will turn on or off the whole Dynamic Ranking system Weeks to Calculate Average Sales for Stock Urgency - This is the ...
Product SIbling Setup
Back Office Setup Firstly, the master setting for this functionality will need enabling. This can be found in File Maintenance > System Configuration > Frontend Components Please let us know when you want this to be enabled as this menu is only ...
PLP Pagination & Category Summary (Product Listing Page)
PLP Pagination & Category Summary (Product Listing Page) Pagination The product listing page has now been paginated to show 64 products at a time. If there are more than 64 products to display the user will need to click the Load More button to ...
Product Decals
Decal Maintenance New decals for products are created using Decal Maintenance which sits under Customer Order Setup. This program will show existing decals and allow you to amend them with the Edit button. To create a new decal click Create New at ...
Responsive Sidemenu Images (Responsive Header)
Similar to the desktop header, you can now upload images for top menus and web departments for the mobile site. These images will be displayed within the Responsive Sidemenu, creating a more engaging and visually consistent browsing experience. How ...
US Deliveries
As of 29 August 2025, the U.S. government has eliminated the long-standing "de minimis" exemption that allowed low-value imports (under $800) to enter duty-free. Now, virtually all packages even small ones are subject to customs duties. Impact on ...
Blocking Delivery Services - Third Party Integrations
In the event you offer products from Third Party suppliers by default customers will see the option for the usual delivery service which for some suppliers is not achieveable when selecting Express Shipping options. This can be blocked by navigating ...
Cloudflare Proxy & Web Application Firewall - customer instructions
Introduction All web traffic will be routed through the Cloudflare Proxy. End users should not notice any significant differences in their e-commerce experience. We will provide the necessary credentials and coordinate timings with yourselves. No ...
Product Tab Maintenance - How to use
The Product Tab maintenance is designed to take the standard size guide (which includes all sizes for all products) and create specific size guides for this product type. How to Setup Product Tabs Customer Order Setup > Product Tab Maintenance. ...
Side Bar - Free Postage Notification
To configure the new side bar to alert customers how much more they need to add to basket in order to get free postage please navigate to Frontend Components in System Configuration Next ensure that you've configured the free postage by navigating to ...
Content Security Policy Update - July 2025
As part of Mandatory Security Improvements we are implementing some measures you should be aware of on payment-connected pages. This document is meant for informational purposes only and requires no action from you. Please note: This only applies to ...
Ranking Maintenance - Products keep moving to the bottom
The products are moving to the bottom of the page as these product did not have a ranking value. By default when an item is added to a sub department with no ranking setup it will go through as 0 or NULL. Upon calcfrom.php scheduled script running it ...
How Do I Setup Matchday Collections?
How Do I Setup Matchday Collections? Matchday Fixtures Maintenance From the Main Menu select File Maintenance, followed by Matchday Fixtures. This will take you to a screen described as Matchday Fixture Maintenance. This screen allows you to create a ...
Make mobile mandatory for PayPal orders
1) Log in to your PayPal account at paypal.com. 2) Click Account Settings: 3) Click Website Payments, then alongside the Website Preferences option, click Update: 4) Scroll down the page to find the section entitled Contact phone number: 5) Choose an ...
Pop Up -Â All Pages, Homepage or Basket Pages
Popup - All Pages, Popup - Homepage , Popup - Basket This feature allows users to display static image popups on specific areas of the website, providing flexibility in targeting where the popup will appear: Popup - Basket: The popup will be shown on ...
Next page